Reasons Why an Employee did not Receive Their Direct Deposit

There can be several reasons an employee didn’t receive their paycheck. Some of the most common reasons are: 

• Checks were not submitted or approved before the cut-off of 2:00 pm PT

• The wrong paycheck value or earning component was used.

  • Examples: Incorrect check date, disbursement method being incorrect, incorrect shift type.

• The wrong information was provided for an employee’s bank account.

  • Examples: Incorrect bank account details, account not set up for receiving deposits, international bank account.

• There are insufficient funds (NSF) in the employer’s funding account for payroll.

  • If this happens, pending and future NetPays will not go out until funds are recovered.

For recipient bank investigation, a Trace ID can be provided by Zeal upon request.