Submitting Employer Bank Account Changes

If an employer is requesting to change their bank account information the following must be provided and steps must be followed.

• Partner/Employer submit a ZD ticket requesting a bank account update

• Payment Ops will manually add the information to our payment processor

  • This will trigger micro deposits automatically

• The Partner/Employer will provide the micro-deposit amounts (2 in total) in the Zendesk ticket so the ACH account can be verified

• Once the account is verified Payment Ops will notify the Partner/Employer and the Employer can begin processing payroll

Note: An employee’s bank account can be updated via WhiteLabel or API (no Micro-Deposits required).